How to update the firmware of my drive

How to update the firmware of my drive

Problem

I have an Ingenia servo drive connected to my MotionLab software and I don't know how to update its firmware. What do I need to do?

Steps

  • Every time that you connect an Ingenia servo drive and it is detected by MotionLab, you will notice a button that says "New FW available" at the right side of the drive whenever the firmware is not at the latest version. This looks like in the following picture:

  • If you click in this button, you will get a pop up like the following offering you two different possibilities as far as the update is concerned: "Update with the latest version" or "Update Manually".

  • If you choose the first one and click on the "Update Firmware" button you will get a second pop-up like the following:

  • If you click "OK", the software will proceed to download the firmware from our website and into your drive directly, without you needing to do anything. After it, you will see the previous pop-up with a message saying "Drive updated successfully" and it is now that you have the latest firmware version to work within your drive:

  • However, if you want to use the second option or if you want to downgrade the firmware version of your drive, then you will need to do it manually. In order to do it, you first need to go to the following website in order to download the files: Downloads. This website looks like the following:

  • Next step is to download the files from the firmware version that you want to use into your computer and extract them from the Zip folder. Once this is done you need to go back to the MotionLab pop-up and click on "Browse ..." in order to look for the firmware file. This firmware file is the one that has the .hexenc extension:

  • Once browsed, you can proceed to update the firmware by clicking on the "Update Firmware" button which will bring you to the following pop-up as well:

  • If you click "OK" you will do the final confirmation to update the firmware which will give you the same "Drive updated successfully!" message afterward:

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